A Waymo robotaxi ride turned into a memorable experience for a California man. On 27/4, Di Jin booked a Waymo robotaxi for the first time, traveling from Sunnyvale to San Jose Mineta International Airport for a business trip.

A Jaguar I-Pace transported him smoothly to the airport. However, when Jin exited the vehicle and tried to open the trunk to retrieve his luggage, the button failed to respond. Minutes later, the car drove off, still carrying his bags.

Speaking to NBC, Jin stated that he immediately contacted Waymo customer service but was informed the robotaxi could not turn back and was heading to the parking lot. Consequently, he was forced to board his flight without any luggage.

A Jaguar I-Pace operating as a Waymo robotaxi. *SFist*

Later that day, the California man was informed that Waymo had retrieved his luggage at a depot. The only problem was the depot was located in San Francisco, and the company refused to cover shipping costs to return the bags to Jin. If Jin did not wish to pay for shipping, Waymo offered him two complimentary rides to and from the depot to retrieve his belongings.

However, time is money, and Jin disliked the idea of wasting two hours to retrieve his luggage. Ultimately, Waymo recently conceded, confirming they would pay for the luggage delivery.

In light of this incident, Waymo noted that passengers can open the vehicle's trunk by pressing the physical trunk release button on the exterior or by using the "open trunk" button within the Waymo app. However, if a customer exits a Waymo vehicle before it fully stops to end the trip, the trunk might not open.

For Jin, the trunk release button appeared not to work, and with no driver behind the wheel, he had no immediate way to inform the vehicle that he could not retrieve his luggage. In a human-driven taxi, the situation would have unfolded differently.

My Anh