In logistics operations, each vehicle not only transports goods but also connects senders and recipients across regions. For J&T Express, every route is a step in building trust and standardizing the quality of delivery services.

Each J&T Express vehicle carries trust from senders to recipients. *Photo: J&T Express*

Starting in early 2025, J&T launched the "Member Customer" project, issuing 8,386 freeship vouchers to show appreciation to users and motivate a fresh start to the new year. This initiative reflects the company's continuous focus on listening, understanding, and providing practical benefits to customers.

For shop owners, the "Shop Owner Stories" content series documents the journey of sellers from small-scale startups, managing orders and issues themselves, to finding suitable delivery partners to optimize operations and develop their brands.

Customer trust is also built through the delivery team. The "5-star Shipper" project recorded over 1,133 positive customer feedback posts on social media after seven months of implementation, reflecting the service spirit and professionalism of the delivery personnel.

J&T Express supports the business operations of many enterprises. *Photo: J&T Express*

Also in early 2025, the company began operating a new transit center in Ha Noi, equipped with modern facilities that meet e-logistics standards. This marks a step in the company's roadmap to modernize its operational system. Throughout the year, the company invested in over 1,000 additional trucks and thousands of scanning and printing devices to synchronize its sorting, processing, and delivery operations.

Alongside physical infrastructure, J&T obtained ISO/IEC 27001:2022 certification, an international standard for information security management systems. This certification strengthens data security capabilities, meeting the increasing demands of customers in the digital environment.

According to J&T Express, customer needs are diverse but converge on the requirement for proper support. For individual users, the company offers convenient order placement channels such as its website, fanpage, mini-app on Zalo, and customer service hotline, along with free doorstep pickup services, even for single orders.

For small shop owners, the company provides free sales management software, assisting with order control and reducing operational pressure. For large businesses, the focus is on stability, flexibility, and security throughout the entire delivery chain.

From individuals to businesses, the company aims to build a flexible service ecosystem, ensuring that every sending and receiving journey is seamless and consistent in quality.

J&T Express focuses on investing in and upgrading modern infrastructure. *Photo: J&T Express*

Regarding human resource management, in 2025, J&T trained over 450 young personnel through the "Talent Incubation Intern" program, supplementing the logistics workforce. The company also implemented environmental activities, such as tree planting at Chu Van An park and U Minh Thuong, demonstrating its commitment to sustainable development.

When natural disasters occur, the company organizes relief shipments to flood-affected areas quickly. Additionally, an internal support package worth 2.5 billion VND was activated to assist employees and their families impacted by storms and floods.

J&T Express implements activities aimed at sustainable development and community engagement. *Photo: J&T Express*

As 2025 draws to a close, the company's delivery operations continue on familiar routes, with its personnel maintaining daily operational rhythm. The company states its direction extends beyond merely transporting goods, also playing a role in connecting and building customer trust.

"For J&T Express, delivery is defined as a service tied to the commitment: 'on-time delivery - complete reception', and the journey to enhance user experience will continue in the coming years," a company representative emphasized.

The Dan