Presenting a paper on digital transformation in the Front's activities at the 11th National Congress of the Vietnam Fatherland Front on the morning of 12/5, Ms. Bui Huyen Mai stated that digital transformation serves as a "bridge" for the Front to connect closer with the people, understand them better, and serve them more effectively.

Previously, citizen feedback often required numerous meetings and letters, taking months to reach the competent authorities, she noted. "But today in Hanoi, with just a smartphone and a few taps on the iHanoi application, the voices of the people reach leaders' desks for real-time processing," she added.

The Chairperson of the Vietnam Fatherland Front, Hanoi City Committee, emphasized that digital transformation goes beyond mere technology application; it involves a shift in governance mindset and public service methods. Hanoi is developing a "one axis, multi-channel" digital infrastructure where all activities, from operational guidance to receiving citizen feedback and petitions, occur within a secure online environment.

Through applications such as iHanoi and HanoiWork, official information is disseminated more rapidly, and the aspirations and concerns of the people are received sooner.

Chairperson of the Hanoi City Committee of the Vietnam Fatherland Front, Bui Huyen Mai. *Photo: Hoang Phong*

The Hanoi City Front also utilizes artificial intelligence to create short videos and infographics, and has rolled out a shared digital work platform to 126 communes and wards. This initiative helps reduce administrative procedures, transitioning from document-based management to data-driven governance.

According to Ms. Mai, Hanoi has established an "Accurate - Complete - Clean - Live - Unified and Shared" data repository. This resource enables the Front to shift from campaign-based advocacy to targeting "the right audience, with the right needs, at the right time."

The city is currently piloting the "Digital Villages and Residential Groups" model, where all citizen feedback and requests submitted via digital platforms are processed and responded to in real-time. "One touch, no intermediaries, no paperwork, no waiting," Ms. Mai stated, outlining the goal of building self-governing digital communities in Hanoi.

She emphasized that digital transformation is not merely about purchasing equipment or upgrading software; it is a revolution in governance mindset and public service methods. Without a change in thinking and approach, even the most advanced technology will remain "soulless machines."

The Hanoi City Front also aims to build a unified digital ecosystem from the city level down to local communities. Concurrently, it plans to train officials in digital governance skills and mindsets, and apply technology to identify social welfare issues early, thereby "staying one step ahead" in fostering social consensus.

Son Ha