The award categories honor outstanding businesses that have made significant contributions to the logistics and express delivery sectors in Vietnam.

"Being nominated in both categories shows that BEST is increasingly affirming its service quality, becoming a trusted strategic partner for millions of online shops, e-commerce platforms, and businesses in the logistics field," a company representative said.

BEST nominated for two logistics service quality awards. Photo: Vnexpress

Developing a multi-service logistics ecosystem

Since entering the Vietnamese market in 2019, BEST Inc. has gradually expanded its scale and invested in modern technology to develop a comprehensive logistics ecosystem. The company has built a multi-service ecosystem, including Express delivery, Cross-border transportation, Software sales management solutions, Cargo freight services, and Supplychain management services to meet all the needs of both business and individual customers.

BEST has also upgraded its seller support services: from order management solutions, reconciliation and reporting features on the customer application, cashless cash on delivery (COD) payment methods, to delivery routing features and collection fee management. As a result, millions of online shops and businesses selling on e-commerce platforms can save costs, shorten delivery times, and enhance the end-customer experience.

Staff processing goods at the BEST Supply chain warehouse, Long An province. Photo: Vnexpress

Network scale covering all provinces and cities

After 6 years of operation, BEST Express, the company's express delivery business, has marked its growth with a network of 950 post offices nationwide, including nearly 800 franchised post offices, becoming one of the express delivery companies with the highest number of franchised post offices in the industry. The entire system has more than 8,500 shippers responsible for delivering and receiving goods at post offices and directly to customers, contributing to ensuring delivery speed and quality.

In addition, BEST has invested heavily in infrastructure with 39 sorting centers, including large centers in Ho Chi Minh City, Hanoi, and Da Nang, equipped with high-capacity automatic sorting systems. More than 3,000 employees are working at these centers as well as at operating offices, supporting operations such as customer care, quality management, and network operation. This is an important foundation for BEST to maintain its capacity to handle millions of parcels every day, meeting the booming demand of the Vietnamese e-commerce market.

Striving for quality goals

The company has implemented a comprehensive quality control process, from picking up goods at the shop, sorting, to delivering them to customers. In addition, BEST's shipper team is regularly trained in service skills, communication, and situation handling to enhance the customer experience.

BEST strives to bring customers quality service. Photo: BEST Express

In terms of technology, BEST promotes the application of artificial intelligence, operation management software, and real-time order status tracking, enabling customers to proactively check the delivery process and minimize the rate of loss or late delivery.

According to a company representative, being nominated for two major awards at the 2025 The BEST of Vietnam awards is not only a recognition of BEST Express's efforts but also demonstrates the company's prestige in the Vietnamese logistics market. In the context of booming e-commerce, the role of express delivery units becomes even more important, and BEST has demonstrated its role by both expanding its scale and continuously improving service quality.

With the goal of becoming a leading logistics service provider in Southeast Asia, BEST says it will continue to invest in infrastructure, technology, and human resources to accompany Vietnamese businesses on the journey of sustainable development, meeting the increasing demands of modern consumers.

The Dan

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