C.H. Robinson recently launched its always-on logistics planner, a premium 24/7 supply chain management service powered by AI agents. "This is the future of premium logistics services," said Jordan Kass, president of managed services at C.H. Robinson.
He explained that the always-on logistics planner addresses clients’ top priorities: speed, accuracy, and reliability. This is achieved through a continuously operating intelligent system and a human team freed to focus on critical tasks.
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C.H. Robinson, one of the world's largest logistics companies, operates in over 100 countries. Photo: C.H. Robinson |
C.H. Robinson, one of the world's largest logistics companies, operates in over 100 countries. Photo: C.H. Robinson
Arun Rajan, chief strategy and innovation officer, shared that the company's digital team is rapidly expanding. The always-on logistics planner is just the beginning. The unit is building a future where AI agents and logistics experts collaborate to operate supply chains with unprecedented predictability, efficiency, and operational quality.
"While many others are only talking about the potential of AI, C.H. Robinson is delivering real results, combining continuous automation with deep logistics expertise to solve problems others can’t," he said.
The always-on logistics planner is not a single tool, but a coordinated service model. It brings together dozens of AI agents embedded directly into clients' operations. These agents automate routine tasks, provide strategic insights, and facilitate seamless global coordination across all modes and regions.
Built on C.H. Robinson's global TMS platform and data from 37 million shipments annually, the planner integrates AI agents that manage shipment tracking, document processing, invoice auditing, and more. These "digital teammates" learn, adapt, and optimize in real-time to support client objectives. Key benefits for shippers include 24/7 operational quality, embedded AI teams, refocused human effort on more important work, and enhanced service levels.
C.H. Robinson is one of the world's largest logistics companies, headquartered in the US and operating in over 100 countries. Each year, the company handles around 37 million shipments, providing multimodal transportation services and supply chain solutions to tens of thousands of global clients. The AI-powered always-on logistics planner service, launched in August of this year, is a strategic move by the company to enhance operational quality and usher in a future of human-AI collaboration in logistics.
Gia Han
