DHL Supply Chain recently announced the global deployment of SVT Robotics' SOFTBOT platform across its warehouse network. Previously, each automation project required specific programming for new technologies, extending deployment times to six to eight weeks. This technology-agnostic software platform allows the company to accelerate deployment and flexibly integrate various types of robots.

DHL Supply Chain warehouse applying automation and robotics technology, aiming to optimize operations and enhance order processing efficiency. *Photo: DHL Supply Chain*

The SOFTBOT platform also provides a multi-point centralized dashboard, enabling operational teams to monitor the entire warehouse system in real time. Its unified data layer improves visibility into human activities and automation performance, supporting DHL in effectively coordinating labor and robotics.

According to DHL, the platform is already operational in the Asia-Pacific region without disruption. SOFTBOT currently operates at 30 DHL Supply Chain facilities globally, with plans to expand to over 100 locations within the next three years.

Sally Miller, Global Chief Information Officer at DHL Supply Chain, stated that the logistics industry is rapidly evolving in terms of customer demands, output, and technology, necessitating adaptive automation solutions.

"The SOFTBOT platform helps us connect various robots with our warehouse systems, monitor real-time performance, and scale deployment efficiently", she said.

Hai My (According to Logistics Manager)