The announcement was made at the "Top 10 Reputable Life Insurance Companies" ceremony, organized by Vietnam Report in Ho Chi Minh City. The ranking was based on three criteria: financial capacity reflected in the most recent annual financial statements, media reputation through press data analysis, and surveys of research subjects and related parties updated through May.

A company representative stated that this is the 4th consecutive year the company has been featured in the ranking. This achievement stems from business activities and adaptability to market changes, demonstrating the company's reputation and the trust built with customers.

Generali Vietnam representatives at the Top 10 Reputable Life Insurance Companies 2025 awards ceremony. Photo: Generali

Generali Vietnam representatives at the Top 10 Reputable Life Insurance Companies 2025 awards ceremony. Photo: Generali

Generali Vietnam has consistently upgraded its service quality, upholding its "Lifetime Partner" commitment to provide positive experiences at every touchpoint, from consultation and benefit settlement to after-sales care. With over 100 offices nationwide, the company ensures quick customer access and standardized consultation and care.

The company’s digital ecosystem, including GenVita, Genova, and the Nhu Y chatbot, shortens processing times. Customers can submit documents in about two minutes, receive a response within 30 minutes, and receive payment within 48 hours of approval. Currently, 80% of Generali Vietnam's transactions are conducted online.

Thanks to these investments, Generali Vietnam serves nearly 500,000 individual customers and over 400 businesses, according to company statistics. Customer satisfaction and engagement continue to improve, as reflected in the Net Promoter Score (NPS). Most customers report being satisfied or very satisfied with their insurance claim experiences.

This year, the insurance industry is seeing signs of recovery after a turbulent 2024. In this context, Generali Vietnam maintains strong financial health with double-digit growth. Pre-tax profit reached over 185 billion VND, and charter capital increased by 1,000 billion VND to 8,203 billion VND. In the first half of 2025 alone, the company paid out 436 billion VND in insurance benefits to over 130,000 cases, an 89% increase year-on-year.

Nguyen Phuong Anh, CEO of Generali Vietnam, stated that being named among the top 10 reputable life insurance companies recognizes the entire team's efforts. She affirmed Generali's continued commitment to supporting customers, promoting sustainable development, enhancing service quality, and contributing to a transparent and modern insurance market.

This year, in addition to Vietnam Report’s ranking, Generali Vietnam has received several domestic and international awards: "International Life Insurer of the Year" and "Claims Initiative of the Year" at the Insurance Asia Awards, and "Leading Innovation and Sustainable Development Insurance Company" at the Golden Dragon Awards. These recognitions further motivate the company to pursue its mission as a "Lifetime Partner," protecting every moment of life for millions of Vietnamese families.

Generali Vietnam is a member of Generali Group, an Italian insurance and asset management group operating in 50 countries, serving over 70 million customers globally. Generali has operated in Vietnam since 2011, with the motto "Simple, Effective, Customer-Centric." Through its strategy of developing suitable products and providing consistent service experiences, Generali Vietnam has quickly become a leading brand. The company offers a diverse product portfolio, a high R-NPS, a network of over 100 general agents and customer service centers, serving nearly 500,000 customers nationwide.

(Source: Generali Vietnam)