The Asian Banking & Finance Awards were held at the Marina Bay Sands Convention and Exhibition Center (Singapore) on 3/7. This annual event honors financial institutions with outstanding contributions to innovation and positive market impact in Asia. The awards ceremony attracted more than 100 financial institutions and banks, along with over 300 senior leaders from over 30 countries.
Home Credit was honored in two categories: Finance Company of the Year (Vietnam) and Customer Experience Initiative of the Year (Vietnam).
Leos Gregor, Chief Risk Officer of Home Credit, stated that this is the second consecutive year the company has received two awards at Asian Banking & Finance. Being named "Finance Company of the Year" reflects Home Credit's efforts in digital transformation, promoting transparency and sustainability in financial operations. The company has implemented many customer-centric solutions to improve service quality and contribute to the overall development of the industry.
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Leos Gregor, Chief Risk Officer of Home Credit Vietnam, speaks at the award ceremony. Photo: Home Credit |
Leos Gregor, Chief Risk Officer of Home Credit Vietnam, speaks at the award ceremony. Photo: Home Credit
According to Gregor, with a commitment to professionalism and sustainable development, the company will continue to empower people to build the lives they desire.
According to its 2024 financial report, the company recorded a profit after tax of 1,291 billion VND. Its non-performing loan (NPL) ratio decreased to 1.76%, a low level compared to other companies in the same industry. At the same time, the company also continuously innovates and improves core products such as the Home App, Home PayLater, and credit cards. These innovations help maintain a positive brand image and promote sustainable digital finance.
In the "Customer Experience Initiative of the Year" category, Home Credit was recognized for its improvements in the loan recovery process, while helping customers maintain their financial commitments. In the context of the whole industry lacking common standards, many customers have expressed concerns about payment reminders. The company has developed a civilized and responsible approach, creating a more positive experience for users.
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Home Credit was honored in two categories: Finance Company of the Year - Vietnam and Customer Experience Initiative of the Year - Vietnam. Photo: Home Credit |
Home Credit was honored in two categories: Finance Company of the Year - Vietnam and Customer Experience Initiative of the Year - Vietnam. Photo: Home Credit
Gregor stated that, with a customer-centric philosophy, the company has redesigned its loan recovery process with diverse and synchronous improvements, especially with more personalized methods. For example, instead of making phone calls in all cases, Home Credit uses text messages for customers with good payment histories. The company also combines multiple contracts into one reminder, reducing inconvenience for customers while remaining effective.
At the same time, the payment support system has been integrated with AI technologies such as voicebot and interactive ZNS messages, helping customers quickly confirm payments without needing to answer or return calls. This approach helps balance recovery efficiency and customer satisfaction, contributing to raising service standards in the consumer finance industry.
Hoang Dan
The two awards at the Asian Banking & Finance Awards demonstrate Home Credit's efforts in its journey to open the doors to comprehensive financial access for Vietnamese people. Through responsible, transparent, and optimal financial solutions, the company hopes to create a solid foundation for customers to build stable and sustainable lives.
