BioGaia Protectis probiotics are widely used by many families for infants and young children. However, the presence of unverified products causes confusion for consumers and poses potential health risks for children.

The product distributor stated that, unlike genuine products which undergo rigorous research and quality control, unverified products risk not ensuring origin, manufacturing processes, or the content and quality of beneficial bacteria. "We have recorded several cases where customers reported unusual signs such as an unpleasant sour smell or sediment in the probiotic solution," the company representative added.

Genuine products feature an anti-counterfeiting stamp issued by BioVagen. *Photo: BioVagen*

Non-genuine BioGaia branded products are widely sold online at prices less than half the listed price. The ingredients and safety of these products are unverified, posing many health risks for young children. Using these products may result in children not receiving the necessary quality beneficial bacteria.

Therefore, the distributor, along with BioGaia experts, advises parents to be cautious when selecting products, especially through e-commerce channels or from unverified sellers.

To help consumers easily identify and trace product origins, BioVagen Vietnam, the exclusive official distributor of BioGaia Protectis product lines in Vietnam, outlines several steps to differentiate genuine products from unverified ones.

One of the most recognizable signs is the anti-counterfeiting stamp combined with a loyalty points program for rewards. Genuine BioGaia Protectis products have a red anti-counterfeiting stamp, while non-genuine products will not have this stamp. If the stamp can be verified and the customer successfully accumulates points, then it is a product officially distributed in Vietnam.

Genuine product packaging features Vietnamese information printed directly on the box, specifically designed for the Vietnamese market. Unverified products often have a pale yellow, grayish color; images and text appear blurry. In contrast, genuine BioGaia Protectis has a distinct bright yellow color with clear and sharp printed details.

The design of genuine bottles has distinct characteristics. *Photo: BioVagen*

Parents should also check the bottle shape before use. Non-genuine products often have a shorter bottle body and a neck that tapers towards the top. In contrast, genuine BioGaia Protectis has a taller bottle body and a square-shaped neck, consistent with the standard design for a 5 ml volume.

Genuine products contain a distinctive white arrow-shaped desiccant bar inside the bottle, a BioGaia exclusive patent designed to protect the quality of beneficial bacteria. This detail is absent in non-genuine products.

The solution's consistency is another distinguishing feature consumers should note. The solution of unverified products is often watery and has a slight sour smell. In contrast, genuine BioGaia Protectis has a characteristic thick consistency and a subtle sunflower oil scent.

Product consistency also shows many differences. *Photo: BioVagen*

BioGaia Protectis contains the probiotic strain Limosilactobacillus reuteri Protectis (L. reuteri DSM 17938), proven to support the improvement of digestive disorders and enhance immunity in infants and young children. The product is manufactured according to the quality standards of BioGaia AB Sweden and officially distributed by BioVagen in Vietnam.

As counterfeit goods become increasingly sophisticated, choosing the correct purchasing location is crucial to protecting consumer health. BioVagen Vietnam advises parents to only buy BioGaia Protectis products at pharmacies, authorized dealers, and official BioVagen distribution channels.

Consumers can find BioGaia Protectis products at reputable pharmacy chains nationwide, such as: FPT Long Chau, Pharmacity, An Khang, and mother and baby store chains like Con Cung, Bibo Mart, Kids Plaza, Avakids.

Consumers should thoroughly check the anti-counterfeiting stamp, packaging, lot number, and expiration date, and avoid products with unusually low prices compared to the market. If a product is suspected of being non-genuine, parents should contact BioVagen for assistance in verifying its origin.

To ensure product quality and consumer rights, parents should select products from official BioVagen sales points and proactively inspect them before use for children.

(Source: BioVagen)

BioVagen Vietnam Technology Company Limited

Business Registration No. 0106796261

Address: Lot 01, CN8 Tu Liem Industrial Cluster, Xuan Phuong Ward, Ha Noi City.

Website: https://biogaia.com.vn/

Hotline: 024 3684 9999