The company maintained positive growth momentum and recorded strong business results in the first two quarters of the year thanks to a sound investment strategy and a sustainable business platform, a representative said.

According to the financial report for the first 6 months of 2025, total assets reached nearly 145 trillion VND, a 6% increase compared to the same period last year. The company reported charter capital of 22.22 trillion VND, continuing to lead the life insurance industry in terms of capital scale.

In addition to maintaining financial effectiveness, Manulife has also demonstrated its role in supporting customers facing life's risks. Specifically, the company paid out nearly 4 trillion VND in insurance benefits to customers in the first half of 2025. Most recently, following the Ha Long boat sinking accident, the insurer quickly paid out over 9.2 billion VND to the families of 6 unfortunate customers, helping them overcome this difficult period.

The company's headquarters in TP HCM. Photo: Anh Huy

The company's headquarters in TP HCM. Photo: Anh Huy

To meet new regulations under Decree 46 and the increasingly diverse needs of customers for insurance products, Manulife introduced the "Green Solutions Quartet". The product suite includes: Green Dream - an educational savings solution, Green Future - a multi-purpose financial solution, Green Shield - critical illness insurance, and Green Prevention - medical expense insurance.

With the message "Choose green for health", these products are the result of the company's thorough research into trends related to finance, health, and medicine. The products aim to provide customers with practical protective benefits.

In addition to high flexibility and competitive premiums, the "Green Solutions Quartet" is also designed to be transparent and easy to understand. The company has simplified the language used in insurance contracts, increasing clarity for customers.

With a commitment to continuously listening to customer feedback and taking timely action, Manulife Vietnam launched the M-PS customer feedback system in January, a company representative said. This system allows for quick and effective measurement of customer satisfaction at each touchpoint. The insurer also commits to contacting customers with negative experiences within 48 hours of receiving feedback to resolve any issues.

Manulife Vietnam's Green Solutions Quartet. Photo: Hang Ha

Manulife Vietnam's Green Solutions Quartet. Photo: Hang Ha

Additionally, to meet customers' online chat needs, the "Manulife live chat" feature has been integrated into the "My Contract" page and the Manulife Vietnam app. This integration helps customers connect with company staff anytime, anywhere for immediate support.

At the same time, the company continues to improve the insurance benefit settlement process by applying automation technology to shorten processing time. The company launched an online document submission portal, helping customers submit documents quickly, conveniently, and securely.

Company leadership acknowledges that insurance is increasingly playing an essential role in the health and finances of millions of Vietnamese families. Therefore, investing in a professional, dedicated, and knowledgeable team of financial advisors is a prerequisite for building and strengthening customer trust.

In the first half of this year, Manulife Vietnam cooperated with the Vietnam Young Physicians Association and the Institute of Preventive Medicine and Public Health Training - Hanoi Medical University. This collaboration aims to implement a training program on essential public health knowledge for financial advisors.

The program focuses on providing knowledge about infectious and common non-communicable diseases such as diabetes, heart disease, stroke, and cancer—the causes of most insurance claims today. In addition to theory, advisors are also guided on how to interpret test results and advise on health issues related to insurance benefits, applying this knowledge to their consultations.

The company representative said the program is a strategic step towards developing a "new generation" of professional advisors who are knowledgeable about both finance and public health. In the future, these advisors will meet the increasing demand for healthy living, ensuring customers find the best protection solutions.

The company carries out many internal training programs. Photo: Anh Huy

The company carries out many internal training programs. Photo: Anh Huy

In addition to human resource development, the company has also expanded its presence by opening the MClass Saigon premium office in the heart of District 1's financial center, TP HCM, and putting into operation the first MAC agency office in Hung Yen. This expansion supports the activities of advisors in these areas, bringing professional insurance services closer to local residents.

With its financial foundation and customer-centric strategy, Manulife Vietnam aims to drive innovation in the insurance market. The business results for the first half of this year demonstrate the company's efforts in building transparent, professional insurance services that meet the diverse needs of the population.

Hoang Dan