This system connects provincial and local administrative processes, improving management, oversight, and operations. Localities can save resources, reduce overlap, and increase transparency and progress tracking. Comprehensive digitization enhances public services, demonstrating the role of digital governance in serving citizens and businesses.

For citizens and businesses, this model creates a convenient, transparent, and efficient public service experience. The online platform allows people to conduct administrative procedures, track progress in real time, and reduce costs and waiting times.

The system launched today in several provinces and cities nationwide, including Hanoi and Thai Nguyen. A MobiFone representative called it a significant step toward building a modern, citizen-centric, and effective government.

Citizens handle administrative procedures at Branch 3 of the Hanoi Public Administrative Service Center. Photo: Ngoc Lan

Citizens handle administrative procedures at Branch 3 of the Hanoi Public Administrative Service Center. Photo: Ngoc Lan

MobiFone, a defense and security enterprise under the Ministry of Public Security, is committed to implementing the two-tiered administrative system effectively. The company aims for a secure, seamless, and user-friendly national public administration system.

Beyond this system, MobiFone offers a comprehensive digital ecosystem: digital stations, multi-modal e-ticketing platforms, MobiFone Meet, smart broadcasting, AI vision solutions for security, environment, and waste management, MobiFone Smart Travel, mobiEdu MOOCS, digital healthcare, and digital finance (mobiPOS, MobiMoney).

Van Ha