United Airlines recently updated its "denial of carriage" policy in late February, according to The Hill newspaper on 5/3. The new regulation stipulates that passengers who fail to use headphones while listening to audio content or watching video may be asked to exit their flight.

Passengers using headphones on a plane. Photo: Chalabala

The airline's principles state that denial of carriage may be enforced when necessary to ensure the safety of the offending passenger or those around them. The document also outlines other behaviors that could lead to denied service, including disrupting public order, inappropriate attire, or violating in-flight regulations. Severe cases may result in temporary or permanent flight bans.

In a statement to NBC News, United Airlines clarified that it has long recommended passengers use headphones for audio content. A representative stated, "Our Wi-Fi usage policy also reminds customers to use headphones. With the expansion of Starlink satellite internet service, this is an opportune time to clarify this by incorporating it into our contract of carriage."

Passengers using free Wi-Fi on a flight. Photo: United Airlines

Last month, the airline announced that it had installed Starlink satellite internet service on over 300 aircraft, providing free Wi-Fi during flights. United Airlines expects to equip approximately 500 additional planes with this system before the end of this year.

For passengers who forget their headphones, the airline advises they can request a complimentary pair from flight attendants. Many seatback entertainment screens on planes are also equipped with Bluetooth connectivity for use with wireless headphones.

United Airlines, one of the largest airlines in the US, was founded in 1926 and is headquartered in Chicago. The airline operates an extensive flight network with thousands of flights daily, connecting over 300 destinations in the US and worldwide.

Tuan Anh (According to NYPost, The Hill)