On 11/9, the National Competition Commission (Ministry of Industry and Trade) announced it is reviewing complaints related to Grab's pricing and fee policies.

Drivers have reported that fare prices for some trips are low or have decreased. They also bear input costs along with fees, discounts, and deductions applied by Grab, impacting their actual earnings. Consequently, drivers requested clarification on the mechanism for determining and adjusting fares, fees, discounts, and deductions, as well as how Grab communicates policy changes.

On 8/9, in response to these concerns, the National Competition Commission worked with Grab, requesting information and documents related to its fare, fee, and discount policies. The Commission also sought similar documents from other ride-hailing platforms in Vietnam for comparison and assessment. Information collection and verification are currently underway. Based on the review results, the regulatory body will examine the matter and initiate an investigation if signs of competition law violations are found.

The National Competition Commission also urged ride-hailing platforms to proactively review and publicize their pricing, fee, and discount policies to ensure transparency and balance the interests of businesses, drivers, and users.

Grab currently applies a commission rate of 20% for two-wheeled services and 25% for four-wheeled services. Customer payments include the basic fare, platform fees, and surcharges based on area and time. The total trip value displayed on the customer's app is always higher than the basic transport fare. Drivers' actual earnings are calculated from trip revenue, subtracting the fixed commission and related tax and fee obligations, which leads to a significant discrepancy compared to the amount customers pay.

Phuong Dung