As Vietnam's automotive market grew in 2025, the outstanding dealer of the year award highlights Ha Noi Ford's business capabilities, service quality, and brand standing. The company views this as a crucial milestone, solidifying Ha Noi Ford's position within Ford's sustainable development strategy in the Vietnamese market.

Ha Noi Ford received the outstanding dealer award 2025 at the event. *Photo: Ha Noi Ford*

This year's awards ceremony, held in Pattaya, Thailand, gathered representatives from Ford and its Vietnam dealer network. This annual event recognizes distributors with notable achievements. At the ceremony, Ha Noi Ford received multiple accolades, including: outstanding dealer of the year; outstanding dealer for customer experience and sales; customer experience manager of the year; and outstanding dealer for wholesale and parts sales targets.

The company confirmed the top honor considers several factors, especially stable sales growth and notable contributions to Ford's total sales in Vietnam.

Awards from Ford Vietnam honoring Ha Noi Ford in 2025. *Photo: Ha Noi Ford*

A key factor in Ha Noi Ford's high ranking is its strategy of focusing on customer experience, delivering optimal services, and consistently implementing Ford's standards, from consultation and sales to after-sales support. A representative from Ha Noi Ford stated, "Services such as express maintenance, mobile technical support, and door-to-door vehicle pick-up and delivery are implemented to optimize customer time. Additionally, our consulting team is well-trained, aiming to provide clear information tailored to actual needs."

The dealership operates under a 3S model (sales, after-sales, and genuine parts) with synchronously invested showrooms and service workshops. These facilities boast modern equipment and the capacity to serve a large number of customers daily. According to the company, maintaining stable operational processes is a crucial factor, enhancing operational efficiency and ensuring service quality according to Ford standards.

Ha Noi Ford recognized as a dealer with outstanding customer experience. *Photo: Ha Noi Ford*

Aligning with the trend of providing a comprehensive car buying experience, Ha Noi Ford aims to become a one-stop center for complete mobility solutions, from financial consultation and routine maintenance to after-sales support. The company identifies investment in people, processes, and technology as foundational elements to elevate service quality and create market differentiation.

A Ha Noi Ford representative stated, "Following guidance from Ford Vietnam, the dealer network will continue to be upgraded to new standards, focusing on personalizing customer experiences. Digitalization solutions, online service scheduling, and customer information management are gradually being implemented to optimize operational efficiency."

With this foundation and array of awards, Ha Noi Ford expects to maintain its leading position and contribute to the development of the automotive market in the coming period.

(Source: Ha Noi Ford)

Ha Noi Ford

Address: 311 – 313 Truong Chinh, Phuong Liet ward, Ha Noi City

Hotline: 0868.05.9999

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