The signing of the Memorandum of Understanding (MOU) between the two entities took place on 12/8. The MOU outlines four key areas of focus.

First, Techcombank and Bach Mai Hospital will drive digital transformation in hospital operations. The two parties will collaborate on researching and implementing solutions to digitize payment processes, cash flow management, and internal financial services. They will enhance cashless payments, simplifying procedures, improving management efficiency, and modernizing hospital operations.

Associate Professor, Doctor Dao Xuan Co, Party Committee Secretary, Director of Bach Mai Hospital, and Nguyen Thu Lan, Vice Chairwoman of Techcombank’s Board of Directors, performed the signing ceremony for the strategic cooperation Memorandum of Understanding for the 2026-2030 period. Photo: Techcombank

Next, the two parties will collaborate to standardize financial management, operations, and service delivery. This is part of Bach Mai Hospital’s plan to enhance its management quality, aiming for higher standards in hospital quality and patient safety.

Third, Techcombank will develop a financial ecosystem serving the hospital, medical staff, patients, and partners. For the hospital, planned solutions include cash flow management, collection and payment services, accounts, and payments. Medical staff will benefit from digital financial utilities and welfare programs, while patients, their families, and suppliers will have more convenient payment methods, reducing administrative procedures during service use.

Finally, the two parties plan to implement communication programs on healthcare, community activities, and social welfare, targeting patients and disadvantaged groups.

This partnership is launched as Bach Mai Hospital implements its "One Bach Mai, two facilities, one quality standard" strategy, aiming to standardize facilities, equipment, expertise, and management. Alongside improving medical examination and treatment capacity, the hospital identifies digital transformation, process standardization, and management modernization as key priorities to enhance service quality and progressively align with international standards for quality and patient safety.

Speaking at the signing ceremony, Associate Professor, Doctor Dao Xuan Co, Director of Bach Mai Hospital, stated that with over 115 years of establishment and development, the hospital has always prioritized its mission to care for and protect public health. In this new development phase, beyond professional capacity, the hospital is focusing on management innovation, process standardization, digital transformation, and improving patient experience.

"We expect both parties to leverage their strengths to implement practical solutions, from digitizing payment processes, financial management, and cash flow, to solutions serving patients and medical staff", the hospital director emphasized.

Associate Professor, Doctor Dao Xuan Co, Director of Bach Mai Hospital, spoke at the signing ceremony. Photo: Techcombank

Representing the bank, Phan Thi Hai Yen, Director of Corporate and Financial Institutions Banking at Techcombank, noted that technology and data can help essential service providers improve operational efficiency and user experience.

"In the healthcare sector, digital transformation not only aims for operational efficiency but also needs to create a more convenient experience for patients. We aspire to accompany Bach Mai Hospital on its journey to build a modern hospital model, contributing to the digital transformation of Vietnam's healthcare industry", Ms. Yen stated.

Phan Thi Hai Yen, Director of Corporate and Financial Institutions Banking at Techcombank. Photo: Techcombank

Bach Mai Hospital is a central-level, specialized general hospital, responsible for medical examination and treatment, training, scientific research, and directing healthcare operations. The hospital currently operates two facilities in Hanoi and Ninh Binh under the same professional and quality standards. Each day, the unit receives about 10,000 outpatient visits and treats over 5,000 inpatients.

Vietnam Technological and Commercial Joint Stock Bank (Techcombank) is currently one of the leading financial institutions in Vietnam in terms of scale and influence. With its vision "Transforming the financial industry, elevating the value of life", Techcombank provides diverse financial solutions and banking services to over 18 million individual and corporate customers through its network of transaction points across Vietnam and digital banking services.

Techcombank is currently rated Ba3 by Moody’s, BB by S&P, and BB- by Fitch, placing it among the highest-rated joint stock commercial banks in Vietnam. Techcombank also achieved a remarkable "hat-trick" of "Best Bank in Vietnam" titles for 3 consecutive years (2024-2026) from prestigious international organizations such as Global Finance, FinanceAsia, and Euromoney.

The signing of the MOU for the 2026-2030 period marks the beginning of a long-term cooperation between Bach Mai Hospital and Techcombank. Based on the agreed contents, the two parties will implement suitable programs to enhance management efficiency, modernize operations, boost technology application, and improve patient experience. This cooperation is expected to create a model for applying technology and financial solutions in hospital management, thereby contributing to the digital transformation of the healthcare industry.

Minh Ngoc