A driver with a dashcam was passing through an automated toll booth when an attendant in uniform manually lowered the gate, striking the car's hood. The attendant asked the driver to reverse and verify the toll payment, while the driver refused, asserting that the toll had been successfully paid, as indicated by the green light.

After checking their phone and confirming the toll deduction, the driver, seeing no significant damage, continued on their way.

With automated toll booths, drivers proceed once the green light signals successful payment. Manually lowering the gate while a car is moving creates a safety hazard and risks damaging the driver's property. Manual intervention should only occur if the automated system malfunctions.

Nguyen Vu