From 9/9 to 14/10, electricity companies under EVNSPC engaged directly with voters and reported to local National Assembly delegations in 5 localities: Dong Nai, Vinh Long, Tay Ninh, Ca Mau, and Dong Thap. These engagements addressed 22 specific concerns regarding electricity supply, business operations, and infrastructure investment in the respective areas.

Discussions focused on key areas: electricity grid investment and construction, clearing safety corridors for power lines, and relocating electrical infrastructure. Voters also raised issues concerning pricing mechanisms, usage quotas, electricity connection procedures, and value-added tax policies for electricity services.

Mr. Thai Minh Cuong, Director of Dong Thap Power Company (right), reports to the Dong Thap Provincial National Assembly Delegation. *Photo: EVNSPC*

EVNSPC reported that it provided clear answers and specific solutions to all feedback, achieving high consensus. Beyond direct discussions with residents, electricity companies also informed National Assembly delegations about the power supply situation, business operations, infrastructure investment, and electricity saving results. The units also highlighted operational difficulties and proposed solutions.

EVNSPC is focused on investing in and building the electricity grid to ensure power supply for residents. *Photo: EVNSPC*

Representatives of the National Assembly delegations acknowledged the electricity sector's achievements in ensuring power for production and daily life. Regarding policy-related proposals, the delegates committed to compiling and contributing feedback to refine electricity regulations at the upcoming National Assembly session. They will also forward essential issues to the Government and relevant ministries for consideration.

Parallel to these local activities, EVNSPC maintains ongoing channels for receiving and processing customer feedback. In the first 9 months of this year, the EVNSPC Customer Care Center, in coordination with electricity units, resolved 24 cases. These included 19 feedback instances via social media and 5 cases received through mail and email.

Strengthening communication efforts with associations and organizations to support residents with electricity services and utilities. *Photo: EVNSPC*

The main issues addressed through these channels concerned increased electricity bills, questions about meter accuracy, power outage schedules, and service quality. Upon receiving information, the electricity unit investigated each case, cross-referenced relevant data, and explained the findings to customers.

The customer care center resolved all 24 cases, with customers expressing agreement after explanations. For concerns posted on social media, posters voluntarily removed the content after receiving information and clarification.

Residents receive guidance on electricity services. *Photo: EVNSPC*

The corporation enhanced guidance for residents on using the EVN CSKH application to monitor electricity consumption, look up information, and access online services. Customers can also contact the 1558 hotline, which operates 24/7, for support with electricity-related issues.

(Source: EVNSPC)