FPT's Akabot AI agentic automation solution partnered with Techcombank to secure the "best digital collaboration" award at The Asset Triple A Awards. This accolade recognizes Akabot's groundbreaking Human & Digital Worker Collaboration Center model. The award is a prestigious honor in the Asia-Pacific financial and banking sector, celebrating organizations with outstanding technology initiatives.

Representatives of the organizing committee present awards at The Asset Triple A Awards. Photo: FPT

In 2026, the best digital collaboration category in Vietnam acknowledged the partnership between FPT, through its Akabot solution, and Techcombank. The award commended the strategic collaboration between a leading financial institution and a high-capacity technology partner to realize complex digital transformation challenges.

Previously, the synergy between FPT's Akabot platform and Techcombank's digitization vision earned recognition from prestigious financial analysis organizations. Notable accolades include the "operational excellence" category at the Celent Model Bank Awards 2025 in the US and winning the "best process automation implementation in Asia-Pacific" category at The Asian Banker Awards 2025.

According to FPT, the key factor enabling Akabot and Techcombank to impress the international judging panel was the Human & Digital Worker Collaboration Center model, which fosters cooperation between people and virtual robots/AI agents. An FPT representative stated, "in high-growth digital banks in Vietnam, the biggest obstacle to efficiency is not a shortage of virtual robots or AI agents, but rather the asynchronous connection between humans and machines."

Consequently, the Akabot-based model was developed to bridge this gap, integrating employee approval and exception handling processes as core components within a unified workspace alongside bots and AI agents. Instead of managing requests through fragmented emails or messages, employees can approve, respond to emails, and send notifications to robots and AI agents within a single environment.

"This reduces manual operations, ensures transparency, provides clear role-based authorization, and maintains comprehensive audit logs for banking compliance purposes," an FPT representative said.

Bui Dinh Giap, Chief Operating Officer of new product and service business unit, FPT IS, FPT Group. Photo: FPT

Within this model, Akabot agents are designed in two ways: they can operate autonomously for repetitive tasks or be activated by employees to provide support when needed. This approach offers bank managers a comprehensive overview, enabling them to coordinate workloads between human personnel and agent teams most efficiently.

Bui Dinh Giap, Chief Operating Officer of the new product and service business unit at FPT Information System (FPT IS), FPT Group, shared that to master technology on a global scale, FPT's product development philosophy extends beyond "solving problems" to "redefining operations." He stated that awards in the US and Asia demonstrate that when technology solutions involve systematic research and development (R&D) and build models from the ground up to address business challenges, Vietnamese technology possesses the capability to establish new standards for the global financial market.

As science and technology become a national priority, FPT Group has intensified its focus on mastering strategic technologies. The group is investing in cutting-edge areas such as artificial intelligence (AI), unmanned aerial vehicles (UAVs), quantum computing, railway technology, and cybersecurity.

Since 2025, the Akabot platform has repositioned itself to become AI agentic automation. Giap shared that Akabot's vision is to create a generation of "virtual colleagues 5.0" that adapt to evolving business landscapes.

Quang Anh