The company transitioned from a nearly 30-year-old technology platform to iCargo, upgrading operations at 252 global cargo stations and improving the experience for over 6,500 users. This iCargo integration is expected to optimize operations, enhance service quality, and improve collaboration across departments. In 2024, Delta Cargo processed over 11 million diverse shipments.
The iCargo platform operates in a cloud environment, enabling global operational teams to access standardized processes, automation, and task management tools, thereby increasing productivity. The system also supports real-time connectivity with partners, seamless shipment data management, reduced errors, shortened processing times, and consolidated multiple systems for cost optimization. The implementation included important modules such as terminal operations, truck dock management, customs and security, and premium shipment handling.
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Delta Cargo provides global shipping services with an extensive network and the capacity to handle millions of shipments annually. Photo: Delta Cargo
Vishal Bhatnagar, Executive Director of Cargo Operations at Delta Cargo, stated: "Partnering with IBS Software is an important step that makes it easier for customers to transact with Delta Cargo. Adopting iCargo provides a platform for us to improve the speed, reliability, and transparency of our operations, while equipping our team with modern tools to better serve customers".
Delta Cargo, the freight division of Delta Air Lines, offers global shipping services through its extensive network and handles millions of shipments each year. The company focuses on investing in technology to boost efficiency and customer experience.
iCargo, developed by IBS Software, is a cloud-based air cargo management platform. It integrates full functionality from operations and warehouse management to customs and security, as well as partner connectivity. Many airlines and logistics companies choose the system for its automation and process standardization capabilities.
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