A representative from the VinFast VFX showroom system stated that customers increasingly prefer evening hours for vehicle maintenance and repair services. This trend is driven by the rise in personal vehicle ownership, particularly electric vehicles, in major cities. Consequently, the company has adjusted its service hours to meet these evolving customer demands.

The service waiting area at a VinFast VFX showroom. Photo: VinFast VFX

Specifically, the VinFast 3S VFX Thu Duc service center will operate from 8:00 AM to midnight, monday to saturday, and until 9:00 PM on sunday. Ha Khanh, head of service at VFX Thu Duc, noted that this change reflects evolving customer vehicle usage patterns.

"Beyond quality, customers prioritize convenience for car maintenance and repair. For evening needs, they often opt for routine maintenance, quick checks, or basic issue resolution, ensuring their vehicle is ready for operation the next morning," he explained. "For more complex items, customers still schedule appointments in advance to guarantee processing time and technical quality."

VinFast vehicle models at the service center. Photo: VinFast VFX

According to Ha Khanh, extending service hours requires the center to maintain consistent staff quality and technical procedures across all shifts. From an operational standpoint, Nguyen Duy Doan, chief operating officer of VFX, believes that automotive service is shifting from a workshop-centric hourly model to one that aligns with customer timeframes and needs.

"Implementing 24h service hours allows customers to proactively bring their vehicles for maintenance, reducing vehicle downtime and optimizing operational efficiency," Doan stated. "We value the dedication of our technical team, whose collective efforts contribute to enhancing after-sales service quality and customer experience at VFX."

Technicians inspect and maintain vehicles at the service center. Photo: VinFast VFX

Doan emphasized that due to the unique nature of electric vehicles, the user experience must prioritize convenience and continuity, necessitating adaptive after-sales services. As the electric vehicle market expands, after-sales service becomes a critical ecosystem component. Flexible operating models, empowering users with scheduling autonomy, are expected to become a general trend in the near future.

Currently, customers can access services at VinFast 3S VFX Thu Duc (TP HCM) during these extended hours.

(Source: VinFast VFX)

VinFast VFX showroom network:

VinFast HCM 1: 50 Nguyen Van Tang, Long Binh ward, TP HCM.

VinFast HCM 2: 1270 Quang Trung, An Hoi Tay ward, TP HCM.

VinFast Long An 1: Floor 1, Vincom Plaza Tan An, Corner of Hung Vuong street and Mai Thi Tot street, Long An ward, Tay Ninh province.

VinFast Long An 2: No. 7 Khu pho 6, Ben Luc commune, Tay Ninh province.

For more details, contact the hotline: 1900 2057. Visit the website here.