Ms. Zhao in Suzhou has owned her SU7 for two months. Recently, after closing the car door, she was unable to withdraw her hand in time, and the electric vehicle's soft-close door broke a joint on her right thumb.
When the story was shared, Xiaomi immediately awarded Ms. Zhao 1,000 Xiaomi Auto app points as a form of user care. These 1,000 points on the platform can be redeemed for car accessories such as picnic mats, stainless steel water cups, and plush toys.
The woman stated that she accepted the solution offered by the company. She hopes the incident will remind others to pay attention to the potential risks of automatic doors and avoid similar accidents.
The soft-close door feature is not standard equipment on the Xiaomi SU7 model. It is a paid feature included in a technology comfort package priced at 7,600 yuan (USD 1,120). This package is common at most Xiaomi car dealerships. However, many centers have simultaneously disabled this function on display models to minimize risks.
Xiaomi's customer care department also confirmed that the front and rear soft-close doors of the Xiaomi SU7 do not have an anti-pinch feature, posing a risk of hand entrapment. The company immediately apologized to the owner after the incident and initiated follow-up procedures.
In addition to Ms. Zhao, many owners have reported their hands and arms being caught by soft-close doors. Some suffered minor injuries such as swelling and redness, fortunately without fractures or other serious consequences.
Many people are calling for improved safety mechanisms for soft-close doors to eliminate these dangers. Meanwhile, some owners argue that the lack of an anti-pinch function in electric doors is a deliberate design choice by car manufacturers. They believe daily use requires drivers to be cautious and avoid risks, thus bearing corresponding responsibility.
This clash of opinions has made the safety design of premium optional features on new energy vehicles a focal point of online discussions.
My Anh (according to Sina)
